Your RUKKA Gear
THE RUKKA WARRANTY.
We warranty everything we make. Under the Rukka warranty, any manufacturing fault or material defect will be resolved free of charge, within the warranty period subject to the following terms and conditions.
PROOF OF PURCHASE.
For the 5-year warranty, you will need to provide a valid receipt or proof of purchase from an authorised Rukka dealer. The warranty starts from the date of purchase, only applies to the original garment owner and is non-transferable. Gloves, base layers, accessories and integrated products, e.g. protectors, are supplied with a 2-year warranty.
WEAR AND TEAR.
All our garments are manufactured to meet our extremely high, quality and performance standards. However, even the most cared-for garments eventually show signs of wear and tear. Accidents happen, moving parts wear out and fabrics fade with time and use. General wear and tear, misuse, neglect or accidental damage is not covered by the warranty.
Mechanical damage or abrasion caused by interaction with other products e.g. helmet straps, rucksacks, reflective vests, components of the boots, motorcycle, etc. is classified as general wear and tear.
CONSIDERATIONS INCLUDING COMPONENT LIFETIME.
Any work carried out on a Rukka garment by a third party will invalidate the warranty.
The warranty is limited to the repair or replacement (at our discretion) of the garment and excludes consequential loss or damages.
We source the highest quality components for use in our garments. However, no component will last forever. Varying levels of use will affect the lifespan of all components. In every case, a fair assessment will be made of the overall level of wear of the individual garment based on the expert knowledge of our warranty team. Any charge made for a repair will be at the discretion of Rukka based upon this fair assessment.
The 5-year warranty is not a guarantee of the minimum life of the product. Intensive use of the product may result in the garment being worn out before the warranty period expires.
MAKING A WARRANTY CLAIM.
If you suspect that your product may have a defect, contact your supplying dealer without delay with valid proof of purchase.
Garments authorised for examination and/or repair must be cleaned and returned with all liners, braces and protectors removed (unless the liner or protector is the subject of the warranty). There will be a charge if the garment requires laundering prior to remedial work being undertaken.
GUARANTEED TO KEEP YOU DRY™
In addition to the Rukka warranty, your Rukka Gore-Tex outer garment is covered by the GORE-TEX GUARANTEED TO KEEP YOU DRY™ promise.
In case if you are not satisfied with the waterproofness, windproofness or breathability of your Rukka GORE-TEX product, your product is covered by the GORE-TEX GUARANTEED TO KEEP YOU DRY™ promise offered by W. L. Gore & Associates.
To make a claim you may call a toll free number 00800-2314-4000 or contact online www.gore-tex.co.uk/support/product-claims
Terms and conditions www.gore-tex.co.uk/support/guarantee-and-returns